official CrownFit Refund Policy

✨ Royal Returns & Refunds Policy ✨

We want every LucyCapella order to feel like a fairytale. But if your purchase isn’t your “happily ever after,” here’s how our return and refund process works:

⏳ Return Window

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition as received

  • Unworn or unused, with tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

📩 How to Start a Return

  1. Email us at lucycapellacontact@gmail.com to request a return.

  2. If your return is accepted, we’ll send you a return shipping label and detailed instructions.

  3. Please ship all returns to:
    Please email us at lucycapellacontact@gmail.com for return address. 

  4. Items sent back to us without first requesting a return will not be accepted.

👉 You can always contact us at lucycapellacontact@gmail.com with any return questions.

💔 Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll work quickly to evaluate the issue and make it right.

🚫 Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure about your item, email us before purchasing—we’re happy to help.

🔄 Exchanges

The fastest way to get what you want is to return your item and place a new order once the return is accepted.

🇪🇺 EU Customers: 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason—no explanation needed.

  • Items must still be unworn, unused, with tags, in original packaging, and include proof of purchase.

💳 Refunds

  • We’ll notify you once your return has been received and inspected.

  • Once your return is approved, we’ll issue your refund to your original payment method. The return shipping cost will be deducted, and the remaining balance will be refunded within 10 business days.

  • Please remember your bank or card provider may take additional time to post the refund.

If it’s been more than 15 business days since approval and you haven’t received your refund, email us at lucycapellacontact@gmail.com.

👑 At LucyCapella, we’ll always do our best to ensure your shopping experience feels as magical and stress-free as possible. ✨