official CrownFit Shipping Policy

✨ Royal Shipping Policy ✨

At LucyCapella, we believe every delivery should feel a little magical. Here’s everything you need to know about how your order travels from our 🏰 castle to your 👗 closet:

⏳ Processing Time

  • All orders are processed within 1–3 business days.

  • Our fairies take weekends and holidays off (even magic needs a break ✨).

  • During high-volume times (like royal balls or big sales), shipments may be delayed by a few days. Please allow a little extra time for your package to arrive at your kingdom.

🚚 Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout (unless you’re a first-time customer—your carriage ride is FREE! 🎉).

  • Standard U.S. delivery takes 3–7 business days.

  • International delivery may take 7–21 business days, depending on customs and carrier timelines.

  • Delivery delays can occasionally occur (sometimes even fairy godmothers run behind).

  • We primarily ship using USPS.

💌 Shipment Confirmation & Tracking

  • You’ll receive a Shipment Confirmation email once your order has left the castle gates.

  • This includes your tracking number(s)—active within 24 hours—so you can follow your package’s enchanted journey.

🏰 Customs, Duties & Taxes

  • For international orders, LucyCapella is not responsible for customs duties, import taxes, or additional fees.

  • These costs are the responsibility of the customer (aka the ruler of your own kingdom).

💔 Damages & Lost Carriages

  • LucyCapella is not liable for products that are damaged or lost during shipping.

  • If your package arrives damaged, please contact the carrier directly to file a claim.

  • Be sure to keep all packaging materials and damaged goods when filing.

🌍 International Shipping Policy

  • Yes, we ship beyond the U.S.! ✨

  • However, we are not responsible for extra shipping costs, customs fees, or taxes that may apply once the order reaches your kingdom.

🎀 Returns Policy

If something isn’t quite your fairytale ending, don’t worry. Our [Return & Refund Policy] has all the details about how to return items and request a refund or exchange.

👑 With love from our castle to your closet, we’ll always do our best to make sure your delivery feels like a happily-ever-after moment.